FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
We completely get it—we change our minds too! Generally, please contact us within 12 hours after placing your order. If the order has not yet been processed, we can assist you with the cancellation.
Please understand that once your order has been processed, cancellations will no longer be possible.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too!Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
What countries do you ship to?
We offer standard and express shipping options to most countries.
How long will it take to receive my order?
How long will it take to receive my order?
Under normal circumstances, you can receive the product within 5-10 business days, excluding the order processing time, which takes approximately 1-3 days. For details,please click here.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).